Privacy Policy

At feltstar, we believe that your trust is our most valuable asset. We are committed to respecting and protecting your privacy every step of the way. This Privacy Policy explains how we collect, use, and safeguard your personal information, allowing you to shop with confidence and peace of mind.

Your Privacy, Our Promise: We will never sell, rent, or share your personal information with anyone. We take your privacy seriously and work tirelessly to ensure that your data is protected at all times.

1. What Information We Collect

To provide you with an exceptional shopping experience, we collect information when you engage with our website. Here’s what we may collect:

  • Personal & Contact Information: This includes your name, email address, shipping and billing details, and any other information you provide when making a purchase or interacting with our customer support.

  • Transaction Information: When you make a purchase, we collect payment-related details, such as the name used for payment, card type, and partial card number (we never store your full card details).

  • Technical Data: We gather information like your IP address, browser type, location, and device details to enhance your experience and personalize our services.

  • Marketing Preferences: We track your preferences for receiving promotions, offers, and personalized product recommendations.

2. Information You Share With Us

We value your feedback and the content you share. Whether it’s product reviews, photos, or other types of feedback, your contributions help us continually improve. Rest assured, any information you share is treated with care and confidentiality.

3. How We Use Your Information

We use the information you provide to enhance your shopping experience and offer you personalized services. Here’s how we use your data:

  • Order Fulfillment: To securely process your orders, manage payments, and ensure timely shipping.

  • Customer Support: To assist you with any inquiries or concerns you may have, before, during, or after your purchase.

  • Personalized Communication: To send tailored product recommendations, special offers, and updates based on your preferences and shopping history.

  • Website Improvement: To analyze user behavior and improve our website and services for an even better experience.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your shopping experience. These tools help us remember your preferences, recommend relevant products, and optimize your browsing experience on our site.

You have full control over cookies and can manage or disable them via your browser settings. However, please note that some site features may be affected if cookies are disabled.

For those who prefer to opt out of Google Analytics, we provide a browser plugin: Google Analytics Opt-Out

5. Email and Text Notifications

By subscribing to our notifications, you’ll receive up to four exclusive messages per month with exciting product launches, special promotions, and personalized offers. This service is completely free, and you can unsubscribe at any time.

If you no longer wish to receive notifications, simply email us at [email protected]

6. Who We Share Your Data With

Your privacy is of the utmost importance to us, and we share your information only with trusted partners who help us deliver exceptional services. These partners may include:

  • Payment Processors and Delivery Services: To securely process payments and ship your orders.

  • Advertising and Analytics Partners: For example, Google, to help us improve our website and offer relevant promotions.

  • Legal Authorities: When required by law or to protect against fraudulent activity.

We will never sell or rent your personal data to any third party.

7. How We Protect Your Personal Information

Your security is our top priority. We use advanced security measures to protect your personal information, including:

  • SSL Encryption: To protect sensitive payment and personal information during transactions.

  • PayPal Integration: We use PayPal for payment processing, so your financial details are handled by them, not stored by us.

  • Secure Servers: To prevent unauthorized access to your information, we use industry-leading security protocols.

While no system can guarantee 100% security, we continuously update our security practices to stay ahead of potential risks and keep your data safe.

8. Data Retention

We retain your personal information only as long as necessary to fulfill your orders and provide services. In some cases, we may keep certain data for legal reasons or fraud prevention, even after your account is closed.

9. Withdrawing Your Consent

You have the right to withdraw your consent for us to process your personal data at any time. Please note that withdrawing consent may affect your ability to access certain features or services on our site.

To update, review, or delete your data, simply reach out to us at [email protected].

10. Accessing and Updating Your Information

We believe in complete transparency. You have the right to access your personal data, update it, or request its deletion. For your protection, we may ask for identity verification before processing your request.

To make any changes to your information, contact us at [email protected].

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or business practices. Any updates will be posted here, and we will notify you via email if necessary. We encourage you to check this page periodically to stay informed of any changes.

If you have any questions or concerns about how we handle your data, please don’t hesitate to contact us at [email protected].